Return and Refund Policy
Last updated: June 17, 2026
Thank you for shopping at Key Solution Ghana.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Policy) refers to Key Solution, P. O. Box LG 316, Legon – Accra.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Key Solution Ghana, accessible from https://keysolutionghana.com/.
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 7 days without giving any reason for doing so.
The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform Us of your decision by:
By email: sales@keysolutionghana.com
By phone: 0595 944 955
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that the following is considered.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
If a product is found to be defective or not found to be working as per the required specifications, the customer will have to take the unit to the nearest Key Solution Ghana service centre.
The customer must produce his/her Limited Warranty Card and/or original proof of purchase when sending it to our service centre.
In the event that either of these documents are not produced, service charges together with the payment for any part/s being replaced are applicable and the customer will be charged accordingly.
The warranty does not in any manner entitle the purchaser/customer to a complete replacement of item or a refund. The decision on replacement of a product or a refund will vary on case-to-case basis and there will be certain criteria for that such as:
Dead On Arrival
(If the product is not functioning on reception from the courier, the customer has to contact the customer service number immediately (within 24 hours) and take the unit to the nearest Key Solution service centre. A replacement unit will be provided within 24 to 48 hours by courier based on the analysis by the Key Solution service centre technical team.
If a product is found to be misused, mishandled, tampered with or any form of unauthorized repair carried out on the device, the unit will be considered out of warranty and the customer will be charged for repairs. The same applies if a product is found to be liquid-damaged.
In the event a customer is not happy with the product (e.g. colour, model, appearance) then the product will not be applicable for exchange. We may refuse returns that do not meet the conditions above, to the extent permitted by applicable law.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us.
You should send the Goods at the following address:
Key Solution Ghana
Head Office
East Legon – Accra
Ghana
0595 944 955
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: sales@keysolutionghana.com
By phone: 0595 944 955
